Three Easy Steps to Order from Les Trois Chefs

Step 1 – Shop Online

Add your favorite products to your cart from our online selection.

Step 2 – Complete Your Order

Proceed to checkout and create your user account if you haven’t already. Enter your contact information and select your preferred delivery method:
• Home delivery
• In-store pickup (at the location of your choice, during opening hours)

For in-store pickup:

Please allow 24 to 48 hours for order preparation. You will receive a confirmation email once your order is ready for pickup.

For home delivery:

Deliveries are made every Wednesday throughout Quebec.
• Orders placed by Monday will be delivered the following Wednesday.
• A confirmation email will be sent once your order has been shipped, including the expected delivery date.

Please note:

• It is your responsibility to monitor the delivery of your box.

• For apartment buildings, the driver will leave the package in the most accessible location, at their discretion.

• Les Trois Chefs cannot be held responsible for any incidents that occur after delivery.

• Our boxes are designed to keep your products at the proper temperature using coolers and dry ice.

Important:

• Be sure to enter the correct delivery address. Additional charges may apply if your order is returned due to an incorrect address.

• Deliveries may be delayed due to holidays or weather conditions.

• If our delivery partner does not serve your area, your order will be refunded.

Step 3 – Make Your Payment

Payments are processed through the secure PayPal platform. You may pay:
• With a PayPal account
• Or as a guest using an accepted credit card

Minimum order required: $75 (before taxes)
Frozen products are tax-exempt. Delivery fees and non-frozen products are subject to applicable taxes.

Delivery

• Free for all orders of $225 or more (before taxes)
• $25 + taxes for orders between $75 and $224

Please Note

• In line with our environmental commitment, we use minimal packaging (only a layer of food-grade plastic film). Vacuum seals may loosen during transport, but this does not affect the quality or safety of the product.
• Once received, the customer is responsible for proper storage and preservation of the products.
• All orders are prepared the day before shipping and packed in coolers with dry ice to maintain freezing temperatures for approximately 24 to 72 hours.
Some items — such as desserts, pizza dough, or baby purées — may thaw more quickly, though this is rare.

DELIVERY DURING THE HOLIDAY SEASON

 The last delivery before Christmas will take place between December 15 and 19.
To receive your order before Christmas, please place it no later than December 15.

Please note that our delivery service will be on holiday break from December 20, 2024, to January 4, 2026.
Our retail locations will remain open, and deliveries will resume on January 5.

Thank you for your understanding, and Happy Holidays!

RETURNS
No return is accepted at Les trois Chefs. For any comments, please contact customer service at 418-476-1457 Monday to Friday between 8:00 a.m. and 4:00 p.m.