• Where do Les trois Chefs deliver?

Les trois Chefs delivers in most parts of Quebec and Ontario.

 

• HOW DOES DELIVERY WORK?

Les trois Chefs needs to receive your order before Monday at noon to receive it on Wednesday. We will ship it on Tuesday and you will receive it on Wednesday outside your door. You can place orders at anytime you want. It is your responsibility to look out for your box. If you live in an apartment, the delivery service will place it in the most accessible place for him. We are unfortunately not responsible for incidents following the delivery of your box. The box contains the necessary to keep the order cold until you arrive at your home the day of the delivery.

 

• WHAT ARE THE SHIPPING FEES?

Delivery is free for all orders of $ 225 or more.

For an order between $ 75 and $ 224, there is a fee of $ 25 + taxes.

 

• CAN I PICKUP MY ORDER IN STORE?

Yes, you can come during our opening hours. If you order online and choose to pick up in store, it takes 24 to 48 hours before it is ready. You will receive a confirmation by email.

 

• IS THERE A MINIMUM REQUIRED TO ORDER ONLINE?

Yes, the minimum purchase is $ 75.

 

• CAN WE CHOOSE OUR MEALS IN THE MEALS BOX?

No, the customer cannot choose what product is in the box when doing an online order. In store, it is possible to make a custom family box. Please inquire in store for more details.

 

• FOR HOW LONG DO LES TROIS CHEFS PRODUCTS STORE?

Our products are designed to be kept for several months in your freezer. Obviously, they must be handled with care and not defrost before the time of use.

 

• WHAT TO DO IF I DON'T USE THE MICROWAVE?

On the instructions of certain products, it is indicated to use the microwave. However, it is at your discretion if you wish to put the product in hot water. We cannot guarantee the cooking time if this is done. Otherwise, you can defrost the product in the refrigerator, remove the packaging and put the product in a baking dish. We cannot guarantee the cooking time if this is done.

 

• HOW TO COOK LES TROIS CHEFS FOOD?

On each packaging and on each product sheet of the website, you will find the instructions for cooking your Les Trois Chefs products.

 

• MY PRODUCTS HAVE LOST THEIR VACUUM PACKAGING, WHAT TO DO?

Being an environmentally conscious company, we have chosen not to use a lot of packaging. You will therefore find on our products only one plastic wrap. That said, it is possible that packaging in transport and with handling may lose its vacuum packaging. It is completely safe to consume the product anyway. Please note that the customer is responsible for his products as soon as he purchased them.

 

• ARE YOUR PRODUCTS MADE FROM LOCAL FOOD?

Yes, we always favor Quebec and Canada foods.

 

• DO YOU GUARANTEE CERTAIN PRODUCTS FOR ALLERGIES OR FOOD INTOLERANCES?

No, we do not guarantee any product for food allergies or intolerances.

 

• DO YOU HAVE GLUTEN-FREE PRODUCTS?

Yes, some products do not contain gluten. However, we do not guarantee any food allergy or intolerance. In addition, we have no gluten-free certification for the ingredients we use in our recipes.

 

• DO LES TROIS CHEFS ADD FOOD ADDITIVES TO THE PRODUCTS?

No, we never add food additives to our products.

 

• DO LES TROIS CHEFS ADD SALT TO THERE READY MEALS?

No, we do not add any salt to our prepared meals as well as to our soups.

 

• HOW LONG DO LES TROIS CHEFS PRODUCTS STAY FROZEN IN A LES TROIS CHEFS INSULATED BAG OR WITH A COOLER?

In a cool bag, Les Trois Chefs products stay frozen for one to three hours. In a cooler, Les Trois Chefs products stay frozen for three to six hours. However, it depends on the temperature and the products selected. Desserts, pizzas, fajitas, appetizers and baby purees quickly thaw. It is better to be careful and put your Les Trois Chefs products as quickly as possible in the freezer.

 

• WHERE ARE LES TROIS CHEFS PRODUCTS PRODUCED?

Our kitchen workshop is located in the city of Levis in the province of Quebec.

 

• WHAT ARE THE FORMS OF PAYMENT ACCEPTED?

To protect your payment information, we work with the Paypal system. This will protect your banking information. You are not required to have a Paypal account, you can also pay as a guest. If you are unable to use the online service, you can contact us at 418-476-1457 or 1-833-321-CHEF Monday to Friday from 9:00 a.m. to 4:00 p.m. We can help you.

 

• DO YOU ACCEPT RETURNS, EXCHANGES OR REFUNDS?

We do not accept returns and orders are non-refundable. If ever there is an exception with our agreement, service charges may be applied to compensate for the costs incurred by our payment provider.

 

• HOW CAN I APPLY MY LOYALTY REWARDS TO MY ONLINE ORDER?

Please call us Monday - Friday 9am - 4pm and we can place the order over the phone while applying your reward.

 

• I WANT TO GIVE A LES TROIS CHEFS GIFT CARD, HOW SHOULD I PROCEED?

You can buy your gift card directly online. If the person wishes to use the gift card for a delivery, it will need to contact us at 1-833-321-CHEF so that we can take the order by phone. At any time, in the store, people can use their gift card.