Three Easy Steps to Order from Les Trois Chefs

Step 1 – Shop Online

Add your favorite products to your cart from our online selection.

Step 2 – Complete Your Order

Proceed to checkout and create your user account if you haven’t already. Enter your contact information and select your preferred delivery method:
• Home delivery
• In-store pickup (at the location of your choice, during opening hours)

For in-store pickup:

Please allow 24 to 48 hours for order preparation. You will receive a confirmation email once your order is ready for pickup.

For home delivery:

Deliveries are made every Wednesday throughout Quebec.
• Orders placed by Monday will be delivered the following Wednesday.
• A confirmation email will be sent once your order has been shipped, including the expected delivery date.

Please note:

• It is your responsibility to monitor the delivery of your box.

• For apartment buildings, the driver will leave the package in the most accessible location, at their discretion.

• Les Trois Chefs cannot be held responsible for any incidents that occur after delivery.

• Our boxes are designed to keep your products at the proper temperature using coolers and dry ice.

Important:

• Be sure to enter the correct delivery address. Additional charges may apply if your order is returned due to an incorrect address.

• Deliveries may be delayed due to holidays or weather conditions.

• If our delivery partner does not serve your area, your order will be refunded.

Step 3 – Make Your Payment

Payments are processed through the secure PayPal platform. You may pay:
• With a PayPal account
• Or as a guest using an accepted credit card

Minimum order required: $75 (before taxes)
Frozen products are tax-exempt. Delivery fees and non-frozen products are subject to applicable taxes.

Delivery

• Free for all orders of $225 or more (before taxes)
• $25 + taxes for orders between $75 and $224

Please Note

• In line with our environmental commitment, we use minimal packaging (only a layer of food-grade plastic film). Vacuum seals may loosen during transport, but this does not affect the quality or safety of the product.
• Once received, the customer is responsible for proper storage and preservation of the products.
• All orders are prepared the day before shipping and packed in coolers with dry ice to maintain freezing temperatures for approximately 24 to 72 hours.
Some items — such as desserts, pizza dough, or baby purées — may thaw more quickly, though this is rare.