*** ATTENTION: No deliveries will take place from July 22 to August 2. The last delivery will be on July 20 and the next will be on August 3.
3 EASY STEPS
Step 1 - Add the products you like in the online store to the cart!
Step 2 - Proceed to checkout and create your user account if you haven't already! You will need to enter your contact information. Thereafter, you must opt for delivery to the door or the shop where you want to pick up your order during opening hours.
For pick up in store: Please note that it may take 24 to 48 hours before your order is ready. We will send you a confirmation email when it is ready.
For delivery: Right now, we deliver everywhere in Quebec each wednesday. Once the order has shipped, you will receive an email with the date your order will be at your door. We do our best in the current situation to deliver as quickly as possible.
It is your responsibility to watch for your box. If you live in an apartment, the delivery person will place it in the most accessible place for him. We are unfortunately not responsible for incidents following the delivery of your box. The box contains the necessary to keep the order cold until you arrive at your door. * * Please note that delivery may be delayed on holidays and by certain weather conditions. ** Please also note that if our carrier does not deliver to your area, your order will be refunded. We always do our best to deliver to all locations.
Step 3 - Pay with your Paypal account directly online. A minimum of $ 75 purchase per order is required to order online.
Our frozen products are all non-taxable. Only the delivery and the insulated bags are subject to taxes.
Delivery is free for all orders of $ 225 or more.
For an order between $ 75 and $ 224, there is a fee of $ 25 + taxes.
* Being an environmentally conscious company, we have chosen not to use a lot of packaging. You will therefore find our products wrapped only with one plastic bag. That said, it is possible that the packaging in transit and with handling may lose its vacuum packaging. It is completely safe to consume the product anyway. Please note that the customer is responsible for his products as soon as the purchase is made.
*Orders are sent one day in advance. All products are carefully placed in a cooler containing dry ice. This increases the ability to keep your frozen foods from 24 to 72 hours on average. Some products may be less frozen, such as desserts, pizza dough and baby purees. However, this would be an exceptional case. If there is anything with your order, you can contact us anytime at 1-833-321-CHEF and leave a message if needed.
Method of payment: To protect your payment information, we operate with the Paypal system. This will protect your banking information. You are not required to have a Paypal account, you can also pay as a guest. If you are unable to use the online service, you can contact us at 418-476-1457 or 1-833-321-CHEF Monday to Friday from 9:00 a.m. to 4:00 p.m. We can help you.
Returns, Exchanges and Refunds: We do not accept returns and orders are non-refundable. If ever there is an exception with our agreement, service charges may be applied to compensate for the costs incurred by our payment provider.